Simplelists

SIMPLELISTS APPEARS TO BE A FEE-FOR-SERVICE TOOL. IS THERE A COST TO USE THE SERVICE?

SFU has an account with Simplelists. Any email address can participate in a list as a member, but if you wish to host a list with a @lists.sfu.ca email address you must be an SFU Account holder and request access from the Email Distribution Lists service page.


Simplelists

DOES SFU HAVE AN ENTERPRISE LICENSE FOR SIMPLELISTS?

Yes. As an SFU Account holder, you can request access from the Email Distribution Lists service page.


Simplelists

SHOULD I USE CAMPAIGNER OR SIMPLELISTS FOR SENDING EMAILS TO EXTERNAL STAKEHOLDERS?

There are three ways to manage email lists at SFU, Campaigner or Simplelists are for any email list that contains at least one external member (an address that is not in "sfu.ca"). If your email is for non-marketing, internal communications to sfu.ca email addresses, use SFU Maillist instead. If your message is at all marketing related such as advertising events, services, programs, broad outreach to large groups of people with no discussion between those members, Campaigner is the best tool as it meets all the requirements for allowing people to manage their subscriptions in marketing messages. It is one-way messaging only: from you to the members. Simplelists' primary use case is groups of people who need to communicate as a group. For example, a researcher who is an expert in a topic at SFU that wants to host a discussion on that topic with people at other institutions in Canada or worldwide. Think of a discussion forum where all the members can interact. Functionally Simplelists will perform a similar role to something like Google Groups email forums, but provides an email address that shows the discussion is being hosted at SFU with an email address in the form: listname @lists.sfu.ca HOW DO I CREATE or manage LISTS IN SIMPLELISTS? First, as an SFU Account holder you must request an account in order to host one or more lists. Request access at the Email Distribution Lists service page.


Simplelists

Once you have access, see help at the vendor's website:

https://www.simplelists.com/support/


Simplelists

HOW DO I ADD/REMOVE EMAILS IN SIMPLELISTS?

First, as an SFU Account holder you must request an account in order to host one or more lists. Request access at the Email Distribution Lists service page.


Simplelists

Once you have access, see help at the vendor's website:

https://www.simplelists.com/support/ What are approved uses of SIMPLELISTS? Are there limitations to its use? Simplelists is intended to help the University support its research and academic mission where communication with non-SFU account holders requires email. List approvals will be subject to the lists being related to the activities of the University Properly representing the membership and ownership of the list, not appearing to represent another entity using list names that use appropriate language without language that profanity, is intentionally misleading, or otherwise problematic as a public SFU service Lists that are misrepresentative, misleading, or use offensive language may be removed or disabled by the administrators of the SimpleLists service Related Services / Offerings (1) Email Distribution Lists Tools that provides the ability to send email messages to multiple email addresses using a list or a group.


Credit Card Transaction Issues

OVERVIEW

If your credit or debit card has been charged, yet the corresponding balance does not appear in your PaperCut account, please adhere to the following procedure.


Credit Card Transaction Issues

HOW TO REQUEST A REFUND OR CREDIT

To initiate a refund or credit request, please follow these steps: Create a ticket


Credit Card Transaction Issues

, ensuring to include the following details:

Use "PaperCut Transaction Issue" as the brief description. Your computing ID. The approximate date and time of the transaction(s). The amount of the transaction(s). Provide a screen capture or photo of your bank statement depicting the transaction(s). Specify whether you would like the transaction(s) to be reversed or reflected in your PaperCut balance. Related Articles (4) PaperCut FAQ Frequently asked questions about PaperCut. Printing & Cash Loading Locations Locations for printing and adding printing credit using cash. Refund Policy PaperCut refund policy and how to request a refund. Transferring Printing Funds Transfer printing funds to another student. Related Services / Offerings (1) PaperCut is the printing service for SFU & FIC students, available in computer labs and libraries across all three campuses.


Re-sharing a Calendar

OVERVIEW

This article describes how to re-share a calendar as a solution to shared calendars no longer working after the SFU Mail upgrade to Exchange Online.


Re-sharing a Calendar

PART B: Re-instate your Shared Calendar

How to Re-share a Calendar


Re-sharing a Calendar

DO YOU KNOW THE OWNER OF YOUR SHARED CALENDAR?

You will need to know who is the owner of the shared calendar before proceeding. In some cases, you may be able to check who is the calendar owner by taking the following steps: Create a New Event Select "<Your Shared Calendar>" Go to Scheduling Assistant See if there is a user who cannot be removed under Required Attendees. This most likely is the Calendar Owner. Note : If the owner of the shared calendar is no longer reachable, send a request ticket on IT ServiceHub . Note : Both the Calendar Owner and yourself need to be upgraded to Exchange Online for shared calendars to work properly. Note : Please use SFU Mail on Browser while following this guide. Other email applications, such as Thunderbird, may not be able to add the calendar via invitation link.


Re-sharing a Calendar

PART A: Receive the Shared Calendar Invitation

Take note on the Calendar Name and Calendar Owner (i.e., on a piece of paper or text file). Keep this as reference to prevent any accidents. Reach out to the Calendar Owner and ask to re-add your permissions on the shared calendar. The Calendar Owner can take the following steps


Re-sharing a Calendar

to accomplish this:

i. Select the Calendar View. ii. Hover over the Shared Calendar and select "..." > Sharing and permissions. iii. Select the Trash bin next to any SFU accounts that are encountering issues with your shared calendar. iv. Enter the previously removed SFU accounts . Then, select the account . v. Change permissions per your business need. Then, select Share . vi. Congratulations! Your users should receive an email on the calendar invitation.


Re-sharing a Calendar

PART B: Re-instate your Shared Calendar

Once the Calendar Owner has re-shared your permissions, you should receive an email invitation to the shared calendar. To re-instate your shared calendar, you can complete the following steps


Re-sharing a Calendar

:

1. Ensure that you have the shared calendar email invitation from your Calendar Owner. 2. Select the Calendar View . 3. Hover over the Shared Calendar and select "..." > Remove. 4. Select Remove . 5. Go back to your shared calendar email invitation and select the "Accept and view calendar" button on the email. 6. Congratulations! You've re-instated your shared calendar. It should appear on your Calendar View .


Re-add a shared mail folder or mailbox

OVERVIEW

This article describes how to re-add a shared mail folder or mailbox as a solution to shared mail folders/mailboxes no longer working after the SFU Mail upgrade to Exchange Online. How to re-add a shared mail folder or mailbox Note : Both the Folder Owner (or Shared Mailbox) and yourself need to be upgraded to Exchange Online for shared folders to work properly. Note : Please use SFU Mail on Browser while following this guide to ensure a smoother experience.


Re-add a shared mail folder or mailbox

To re-add a shared mail folder or mailbox:

1. Take note on the Folder Name and Folder Owner or Shared Mailbox (i.e., on a piece of paper or text file). Keep this as reference to prevent any accidents. 2. Hover over the shared Folder Owner / Shared Mailbox and select " ... " > Remove Shared Folder . 3. Hover over your Folders and select " ... " > Add shared folder or mailbox . 4. Enter the Folder Owner's / Shared Mailbox's name or email address . Then, select Add . 5. Congratulations! You've re-added a shared mail folder or mailbox. The Folder Owner / Shared Mailbox should appear near the bottom. Select it to expand any shared folders you have permissions to.