OK

. Granting sharing permissions for your mailbox folder(s) The process to grant sharing permissions for your mailbox folders is the same as your mailbox: Right click the folder and select Sharing Permissions... In the Properties window, select Add User... Search for and add the individual you'd like to grant access to. When granting permissions to this folder, you may want to give them the following permissions or higher: Reviewer : reviewers can read your messages Nonediting Author : nonediting authors can read your messages and drop messages into a folder If the folder is a subfolder, repeat steps 1-4 for each folder the subfolder is nested in. For a list of permission levels and their capabilities, see Microsoft's article Options for sharing and delegating folders in Outlook for Mac . Opening a shared folder as a recipient In the menu bar, select the Tools menu then Accounts... Select Advanced... Select the Delegates tab. Then add the mailbox under Open these additional mailboxes . It can take several minutes for the mailbox and shared folder(s) to appear under your list of accounts. For instructions for the New Outlook for Mac and older versions, see Microsoft's article Open a shared Mail, Calendar or People folder in Outlook for Mac . Removing a shared mailbox folder To remove a shared mailbox folder, right click and mailbox and select Remove Shared Account . Troubleshooting Issue Cause Try the following Mailbox or mailbox folder doesn't appear Recipient has not been granted the appropriate permissions at the folder or mailbox level to access the folder Permissions have not yet had a chance to synchronize to the client Have the owner double check their mailbox and shared folder permissions It can take several minutes for the mailbox and shared folder(s) to appear under your list of accounts.


Sharing and Opening Shared Mailbox Folders - Outlook for Mac

OK

the folder or mailbox level to access the folder Permissions have not yet had a chance to synchronize to the client Have the owner double check their mailbox and shared folder permissions It can take several minutes for the mailbox and shared folder(s) to appear under your list of accounts. You can also select Send and Receive to initiate the syncing. If you still don't see the shared mailbox or folder, try restarting Outlook. Overview This article describes how to share, open, and remove shared folders from Outlook for Mac. It is intended for individuals who are using the new SFU Mail with Exchange Online experience . If you're using the previous version of SFU Mail, please see Sharing Mail Folders: Outlook for Mac . SFU Mail with Exchange Online experience Sharing Mail Folders: Outlook for Mac Share your mailbox and mailbox folders Open and add a shared mailbox folder Remove a shared mailbox folder Troubleshooting Share your mailbox and mailbox folders Share your mailbox and mailbox folders Open and add a shared mailbox folder Open and add a shared mailbox folder Remove a shared mailbox folder Remove a shared mailbox folder Troubleshooting Troubleshooting


Known Limitations:

The new Outlook for Mac supports opening shared folders, but does not allow you to change folder permissions to share them. To share your folders from Outlook for Mac, use Outlook 2021 for Mac or configure your folder permissions from the web ( outlook.office.com ). Shares to maillists are not possible; only individual email addresses are permitted.


Known Limitations:

The new Outlook for Mac supports opening shared folders, but does not allow you to change folder permissions to share them. To share your folders from Outlook for Mac, use Outlook 2021 for Mac or configure your folder permissions from the web ( outlook.office.com ). Shares to maillists are not possible; only individual email addresses are permitted. The new Outlook for Mac supports opening shared folders, but does not allow you to change folder permissions to share them. To share your folders from Outlook for Mac, use Outlook 2021 for Mac or configure your folder permissions from the web ( outlook.office.com ). outlook.office.com Shares to maillists are not possible; only individual email addresses are permitted. SFU Mail vs. SFU Mail with Exchange Online Owners can only share folder permissions with other individuals in the same environment. For example, if the owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online. Not sure which SFU Mail you're using? See the "How do I know if I've been migrated?" section in We're Upgrading SFU Mail . SFU Mail vs. SFU Mail with Exchange Online We're Upgrading SFU Mail


Set up your email signature on Outlook for Mac

How-To Guides Overview This article describes how to set up your SFU Mail signature for Outlook for Mac. These instructions apply to both the New Outlook for Mac and Legacy Outlook (Outlook 2021). Create your signature in Outlook Select your signature for new messages and replies Create your signature using an official SFU template Description Create your signature in Outlook Select Microsoft Outlook in the menu bar and select Settings... Select Signatures Select + and type a name for the signature Type your signature and format it the way you like. You can also create your signature using an official SFU template Select the floppy disk icon to save, or close the window and select Save when prompted Select your signature for new messages and replies Select Microsoft Outlook in the menu bar and select Settings... Select Signatures Under Choose default signature , select the account and signature for new messages and replies/forwards. Create your signature using an official SFU template To create a signature using SFU's official templates, copy the text and images below and paste it into the signature creation text box . Replace the placeholder text with your information, delete the sections that are not needed, and follow the formatting guidelines. Official SFU email signature Your Name Your Title | Department Simon Fraser University | Location 8888 University Dr., Burnaby, B.C. V5A 1S6 T: 604.123.4567 | M: 604.123.4567 | website Facebook | Twitter Official SFU email signature with territorial acknowledgement Your Name Your Title | Department Simon Fraser University | Location 8888 University Dr., Burnaby, B.C. V5A 1S6 T: 604.123.4567 | M: 604.123.4567 | website Facebook | Twitter Official SFU Signature with Gender Pronouns Your Name Pronouns: they, them, their | she, her, hers | he, him, his Your Title | Your Department Simon Fraser University |


Fraser University | Location 8888 University Dr., Burnaby, B.C. V5A 1S6 T: 604.123.4567 | M: 604.123.4567 | website Facebook | Twitter Official SFU Signature with Gender Pronouns Your Name Pronouns: they, them, their | she, her, hers | he, him, his Your Title | Your Department Simon Fraser University | Your Building Location 8888 University Dr., Burnaby, B.C. V5A 1S6 T: 604 123 4567 | M: 604 123 4567 | website Facebook | Twitter


Your Name:

Font: Arial (PC) or Helvetica (Mac) Font size: 10pt Font weight: bold Color: black


Your Title | Your Department:

Font: Arial (PC) or Helvetica (Mac) Font size: 10pt Font weight: normal Color: black


Location and Contact Information:

Font: Arial (PC) or Helvetica (Mac) Font size: 10pt Font weight: normal Color: black Use | to separate items


Social Media:

Social media addresses should be hyperlinked to their respective platform name, not the social media handle name Delete social media names that are not needed For more information regarding SFU email signatures and branding, see Communicators Toolkit - Email Signature .


Set up your email signature on Outlook for PC

Overview This article describes how to set up your signature for SFU Mail on Outlook for PC. Create your email signature in Outlook Select your default signature for new messages and replies/forwards Create your signature using an official SFU template Details Create your email signature in Outlook Select New Email Select Signature > Signatures... Select New , type a name for the signature, and select


OK

Type your signature and format it how you'd like. You can also create your signature using an official SFU template Select


OK

to save your changes Select your default signature for new messages and replies/forwards Select New Email Select Signature > Signatures In the upper-right, select the signature you'd like to use for new message and replies/forwards Select


OK

to save your changes Create your signature using an official SFU template To create a signature using SFU's official templates, copy the text and images below and paste it into the signature creation text box. Replace the placeholder text with your information, delete the sections that are not needed, and follow the formatting guidelines. Official SFU email signature Your Name Your Title | Department Simon Fraser University | Location 8888 University Dr., Burnaby, B.C. V5A 1S6 T: 604.123.4567 | M: 604.123.4567 | website Facebook | Twitter Official SFU email signature with territorial acknowledgement Your Name Your Title | Department Simon Fraser University | Location 8888 University Dr., Burnaby, B.C. V5A 1S6 T: 604.123.4567 | M: 604.123.4567 | website Facebook | Twitter Official SFU Signature with Gender Pronouns Your Name Pronouns: they, them, their | she, her, hers | he, him, his Your Title | Your Department Simon Fraser University | Your Building Location 8888 University Dr., Burnaby, B.C. V5A 1S6 T: 604 123 4567 | M: 604 123 4567 | website Facebook | Twitter


Social Media:

Social media addresses should be hyperlinked to their respective platform name, not the social media handle name Delete social media names that are not needed For more information regarding SFU email signatures and branding, see Communicators Toolkit - Email Signature . Overview This article describes how to set up your signature for SFU Mail on Outlook for PC. Create your email signature in Outlook Select your default signature for new messages and replies/forwards Create your signature using an official SFU template Create your email signature in Outlook Create your email signature in Outlook Select your default signature for new messages and replies/forwards Select your default signature for new messages and replies/forwards Create your signature using an official SFU template Create your signature using an official SFU template


Setting up email templates for Outlook on the web

Overview This article explains how to access email templates on Outlook on the web for SFU Mail. It is intended for individuals who have been migrated or are already using the new SFU Mail with Exchange Online experience. Accessing your email templates Creating your email templates Inserting your email templates Editing or deleting your templates Pinning the My Templates app Details Accessing your email templates After signing into your SFU mailbox on outlook.office.com , Start a new email message In the ribbon, select Apps Select My Templates By default, Outlook includes three templates that you can use and edit Creating your own email templates Select + Templates Enter a title and message. Then click Save Inserting your email templates Click the email template to insert it into the body of your message: Editing or Deleting your email templates To edit or delete an existing template, place your cursor over the template to reveal the Delete and Edit options. Pinning the My Templates app If you use email templates frequently, you may wish to pin the app for quick access: Start a new message and open Apps Right click My Templates and select Pin The My Templates app will be pinned to the message ribbon for easy access Overview This article explains how to access email templates on Outlook on the web for SFU Mail. It is intended for individuals who have been migrated or are already using the new SFU Mail with Exchange Online experience. Accessing your email templates Creating your email templates Inserting your email templates Editing or deleting your templates Pinning the My Templates app Accessing your email templates Accessing your email templates Creating your email templates Creating your email templates Inserting your email templates Inserting your email templates Editing or deleting your templates Editing or deleting your


your email templates Inserting your email templates Editing or deleting your templates Pinning the My Templates app Accessing your email templates Accessing your email templates Creating your email templates Creating your email templates Inserting your email templates Inserting your email templates Editing or deleting your templates Editing or deleting your templates Pinning the My Templates app Pinning the My Templates app


Copilot Chat

Software and Application Distribution Copilot and not other AI services such as Microsoft 365 Copilot . What's included in this article? What is Copilot Chat with Data Protection? How do I access Copilot Chat? How do I get started using Copilot Chat? What is Copilot Chat? Copilot Chat is a general purpose AI companion within the Microsoft 365 platform that is available to faculty, staff, and students. Unlike public general purpose AI companions (such as ChatGPT, Bard...etc), Copilot Chat includes enterprise data protection to ensure that any questions you ask or data you work with remains with the university and isn't used elsewhere.


Copilot Chat

With Copilot Chat:

Your chat data is encrypted during your conversations and isn't viewable by Microsoft or anyone else. The model Copilot Chat uses will not retain any data about your conversation at the end of your session. Your conversations remain secure in the SFU Microsoft 365 space. Your chat data isn't used to further train the underlying large language model as it would be with public AI companions. Your SFU user profile is used to sign-in but will be anonymous during your session. For more information about the privacy and protections available to the enterprise version of Microsoft Copilot see: https://learn.microsoft.com/en-us/copilot/privacy-and-protections How do I access Microsoft Copilot? You can access Copilot Chat by signing in to your SFU Microsoft 365 work/school account at microsoft365.com/chat . Sign in to Copilot Chat How do I get started using Copilot Chat? Introduction to Copilot at SFU Looking for SFU specific advice on using Copilot, or just getting started with generative AI overall? Jump into the SFU Copilot Introduction course on Canvas to learn about prompting, instructions, responsible AI, and more! Introduction to Copilot at SFU Microsoft Support If you're looking to get hands-on with Copilot Chat, the Microsoft 365 Copilot Help & Learning page is your go-to resource to bookmark. It’s full of quick-start guides, video tutorials, and practical tips to help you use Copilot effectively. You’ll find walkthroughs for creating content, automating tasks, and crafting better prompts. Whether you're just getting started or want to sharpen your skills, this site makes it easy to learn at your own pace and apply Copilot to your everyday work. Copilot Support Copilot Academy Learning Paths Microsoft 365 Copilot Academy is a learning platform for how to get the most out of Copilot. Whether you're just getting started or looking to deepen your skills, the Academy offers a


Copilot Chat

With Copilot Chat:

learn at your own pace and apply Copilot to your everyday work. Copilot Support Copilot Academy Learning Paths Microsoft 365 Copilot Academy is a learning platform for how to get the most out of Copilot. Whether you're just getting started or looking to deepen your skills, the Academy offers a curated collection of on-demand learning paths, videos, and interactive resources designed to help you work smarter with AI-powered tools.


Copilot Chat

Learn at your own pace, exploring topics on:

How to use Copilot in everyday workflows Best practices for prompting and productivity Real-world scenarios and demos Tips for staying secure and responsible with AI Copilot Academy Related Articles (4) Additional Learning Resources for Copilot Resources and learning paths that can help you get started with Microsoft 365 Copilot. Copilot Agents Explore how to use Copilot Agents to expand and tailor your experience within Microsoft Copilot. Introduction to Prompts in Copilot Get familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot. Microsoft 365 Copilot Learn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.


Sharing and Opening Shared Mailbox Folders - Outlook on the Web

Overview This article explains how to share, open, and remove shared folders from the web version of Outlook. It is intended for individuals who are using the new SFU Mail with Exchange Online experience. If you're using the previous version of SFU Mail, please see Sharing Mail Folders: Outlook on the Web . Share your mailbox and mailbox folders Open and add a shared mailbox folder Remove a shared mailbox folder Troubleshooting


Known Limitations:

Shares to maillists are not possible; only individual email addresses are permitted. SFU Mail vs. SFU Mail with Exchange Online Owners can only share folder permissions with other individuals in the same environment. For example, if the owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online. Not sure which version of SFU Mail you're using? See the "How do I know if I've been migrated?" section in We're Upgrading SFU Mail . Details Sharing a folder in Outlook as the owner To share a mailbox folder, you'll need to do the following in sequence: Grant sharing permissions for your top-level mailbox Grant sharing permissions to your mailbox folder(s) Granting sharing permissions for your top-level mailbox In the Home view of your mailbox, right click Folders and select Sharing and permissions . Select + to grant a new individual access. Enter the name or email address of the individual you'd like to grant access to. Then click Add . Grant them Reviewer permissions to give them read-only permissions. Granting sharing permissions for your mailbox folder(s) The process to grant sharing permissions for your mailbox folders is the same as your mailbox: Right click the folder you want to share and select Sharing and permissions . Select + to grant a new individual access Enter the name or email address of the individual you'd like to grant access to. Then click Add . When granting permissions to this folder, you may want to give them the following permissions or higher: Reviewer : reviewers can read your messages Nonediting Author : nonediting authors can read your messages and drop messages into a folder If the folder is a subfolder, repeat steps 1-4 for each folder the


Known Limitations:

permissions to this folder, you may want to give them the following permissions or higher: Reviewer : reviewers can read your messages Nonediting Author : nonediting authors can read your messages and drop messages into a folder If the folder is a subfolder, repeat steps 1-4 for each folder the subfolder is nested in. For a list of permissions levels and the corresponding actions a shared user can take, see Microsoft's article Options for sharing and delegating which is applicable to web and Outlook for Windows and Mac. Opening a mailbox folder that's been shared with you Right-click Folders and select Add shared folder or mailbox . Search for and select the user who has shared folders with you, then click Add . Their mailbox and shared folder will appear under your Folders list. Removing a shared mailbox folder To remove a shared mailbox folder, right-click the user who shared their folder with you and select Removed shared folder . Troubleshooting Error message Cause Try the following Can't complete your request: You might not have permission to perform this action. Recipient has not been granted the appropriate permissions at the folder or mailbox level to access the folder Permissions have not yet had a chance to synchronize to the client Have the owner double check their mailbox and shared folder permissions Refresh your browser or sync your mail (View > Sync) Overview This article explains how to share, open, and remove shared folders from the web version of Outlook. It is intended for individuals who are using the new SFU Mail with Exchange Online experience. If you're using the previous version of SFU Mail, please see Sharing Mail Folders: Outlook on the Web . Sharing Mail Folders: Outlook on the Web Share your mailbox and mailbox folders Open and add


Known Limitations:

is intended for individuals who are using the new SFU Mail with Exchange Online experience. If you're using the previous version of SFU Mail, please see Sharing Mail Folders: Outlook on the Web . Sharing Mail Folders: Outlook on the Web Share your mailbox and mailbox folders Open and add a shared mailbox folder Remove a shared mailbox folder Troubleshooting Share your mailbox and mailbox folders Share your mailbox and mailbox folders Open and add a shared mailbox folder Open and add a shared mailbox folder Remove a shared mailbox folder Remove a shared mailbox folder Troubleshooting Troubleshooting


Known Limitations:

Shares to maillists are not possible; only individual email addresses are permitted.


Known Limitations:

Shares to maillists are not possible; only individual email addresses are permitted. Shares to maillists are not possible; only individual email addresses are permitted. SFU Mail vs. SFU Mail with Exchange Online Owners can only share folder permissions with other individuals in the same environment. For example, if the owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online. Not sure which version of SFU Mail you're using? See the "How do I know if I've been migrated?" section in We're Upgrading SFU Mail . SFU Mail vs. SFU Mail with Exchange Online We're Upgrading SFU Mail


macOS Upgrade Instructions

Desktop and Mobile Device Support Managed Devices


macOS Upgrade Instructions

OVERVIEW

IT Services has made annual upgrade to macOS available to SFU - macOS 14 Sonoma Upgrades are a full integer release (eg. macOS 13.x to 14.x) and are made available every fall by Apple Upgrades are done in Managed Software Center


macOS Upgrade Instructions

ENVIRONMENT

25GB of free disk space required to install Make sure your mac is connected to AC power Wired connection is recommended -


macOS Upgrade Instructions

VPN

is not required Please close your applications, web sessions, documents, etc.


macOS Upgrade Instructions

DETAILS

Step 1 - Download the Installer Launch Managed Software Center application Go to at the left pane Search for " macOS Sonoma Installer " Click Install - the download could take a while but will run in the background while you work Step 2 - Install the Upgrade Installation will take up to 60 minutes to complete We recommend upgrading during your lunch break or at the end of the work day Go to Updates at the left pane, then click


macOS Upgrade Instructions

UPDATE

to trigger the process


macOS Upgrade Instructions

Note:

the same user who initiates the upgrade must login with their password when the upgrade is complete Your computer will automatically restart Your screen will go black with the Apple logo and your computer may restart a couple more times If you see the login screen below then your upgrade was successful Enter your password to complete the process Related Articles (1) macOS Update Instructions How to do regular maintenance updates for macOS and Apple applications.


How to Access goSFU

Administrative and Business Student Information Systems Overview goSFU is the information management system available to SFU students, faculty, and staff 24/7. All SFU students are able to access goSFU for course registration, viewing grades, tracking degree progress, ordering transcripts, and applying for graduation. For faculty and staff, access to goSFU is provided for the purpose of performing administrative and advising duties. Access Categories Select any of the following headers to see how you can access goSFU ( http://go.sfu.ca/


How to Access goSFU

):

Students/Alumni Access to the Student Centre (goSFU) is provided for students and alumni to enroll in classes, view grades, track academic progress, order transcripts, apply for graduation, and much more. You must have an active SFU Computing ID to access goSFU. See the timeline for receiving your SFU Computing ID . If your SFU Computing ID has not been activated yet, activate it now . If you are an SFU alumnus who graduated before 2009, you may need to reactivate your SFU account to access goSFU. Undergraduate Applicants Access to goSFU is provided for applicants to check and update their application, self-report grades, and pay admission fees. You must have already applied to SFU. See next steps. Sign in to goSFU as an applicant at https://applicant.sfu.ca , with your 9-digit SFU student number and temporary password. Forgot your SFU student number or temporary password? Connect with Registrar and Information Services for support. See the hours of operation and directions for in-person assistance at any of our three campuses. Faculty Access to the Faculty Centre (goSFU) is provided for instructors to check class schedules, view class rosters, assign final grades to students, and submit or approve grade change requests. Instructors will obtain access to goSFU automatically once their teaching appointment has been entered into the system. Access to goSFU will be provided for as long as the instructor has an active teaching appointment at SFU. You must have an active SFU Computing ID to access goSFU. If your SFU Computing ID has not been activated yet, activate it now . Access to your Faculty Centre is tied to your SFU Computing ID; role accounts cannot be used. Staff Access to goSFU is provided upon request to staff members for the purpose of performing administrative and advising duties. You must have an


How to Access goSFU

):

has not been activated yet, activate it now . Access to your Faculty Centre is tied to your SFU Computing ID; role accounts cannot be used. Staff Access to goSFU is provided upon request to staff members for the purpose of performing administrative and advising duties. You must have an active SFU Computing ID to access goSFU. If your SFU Computing ID has not been activated yet, activate it now . Request staff access to goSFU Request for access via the goSFU Access Form . You must be in a temporary or continuing position at SFU. The purpose of your goSFU access request must be related to your position at SFU. Authorization from your Department and the Registrar is required. Access cannot be granted to role accounts. Fraser International College (FIC) Students Students who attend and are currently enrolled in classes at Fraser International College (FIC) are able to access goSFU to pay residence fees. You must have an active SFU Computing ID to access goSFU. If your SFU Computing ID has not been activated yet, activate it now . Check if your SFU Computing ID is still active. Your SFU Computing ID may become deactivated if you do not enroll in classes for at least one term at FIC. Applied to SFU? Sign in to goSFU as an undergraduate applicant at https://applicant.sfu.ca with your 9-digit SFU student number and temporary password.


macOS Update Instructions


macOS Update Instructions

OVERVIEW

How to do regular maintenance updates for macOS and Apple applications. Updates are a decimal release (eg. macOS 13.5.7 to 13.6) and are made available on a regular basis from Apple


macOS Update Instructions

DETAILS

Nudge Notification If you see the below notification, clicking on Update Device will take you directly to Software Update as shown below. macOS 14 Sonoma update instructions Open System Settings Click on Software Update Available Choose Update Tonight or Restart Now Installation will take up to 60 minutes to complete macOS 13 Ventura (and older) update instructions Open System Settings Click on Software Update Choose More Info... Note: installing an


macOS Update Instructions

UPGRADE

this way requires admin password Choose the updates you want Choose Install Now Installation will take up to 60 minutes to complete Related Articles (1) macOS Upgrade Instructions How to do the annual major OS upgrade via Managed Software Centre.


Microsoft 365 Copilot

Software and Application Distribution Microsoft Copilot Frequently Asked Questions & Known Issues What is Microsoft 365 Copilot? Microsoft 365 Copilot is a conversational AI companion integrated with Microsoft 365 apps and services (such Word, Excel, Outlook, OneDrive and more).


Microsoft 365 Copilot

For more information about Microsoft 365 Copilot, visit:

https://copilot.cloud.microsoft Microsoft 365 Copilot is only available to faculty and staff at SFU. Students can access the non-365 version of Microsoft Copilot here . Microsoft 365 Copilot is an added service. Your department or unit will need to request and fund a Microsoft 365 Copilot license for you to use at SFU. Purchasing Additional Microsoft Services at SFU Frequently Asked Questions & Known Issues Can I use Microsoft 365 Copilot with my sponsored/role account? No, Microsoft 365 Copilot uses a 1:1 user based licensing plan. Due to the potential shared nature of sponsored/role accounts they can violate these licensing terms, and subsequently section 5.3.4 of SFU's GP-24 policy . My Office apps aren't showing Microsoft 365 Copilot. Microsoft 365 Copilot requires that you sign into Office apps (such as Word, Excel, PowerPoint...etc) with your Microsoft 365 account at SFU to work. If you have a device managed by the university, it may come with a version of Office apps that do not require a sign-in (often called "device based licensing") which will prevent you from using Microsoft 365 Copilot in those apps. Check with your IT team if they can switch to the sign-in version of Office apps or let you install the Microsoft 365 versions . Microsoft 365 Copilot isn't showing in the web version of Office apps. Depending on your preferred web browser, it may be blocking Copilot. Double-check that any browser add-ins aren't blocking Copilot and that your web browser has third-party cookies enabled. Related Articles (6) Additional Learning Resources for Copilot Resources and learning paths that can help you get started with Microsoft 365 Copilot. Approved AI tools at SFU Information about, and guidance on the use of, the approved AI tools at SFU. Copilot Agents Explore how to use Copilot Agents to expand and tailor


Microsoft 365 Copilot

For more information about Microsoft 365 Copilot, visit:

Additional Learning Resources for Copilot Resources and learning paths that can help you get started with Microsoft 365 Copilot. Approved AI tools at SFU Information about, and guidance on the use of, the approved AI tools at SFU. Copilot Agents Explore how to use Copilot Agents to expand and tailor your experience within Microsoft Copilot. Copilot Chat Learn about Copilot Chat, a generative AI assistant on the Microsoft 365 platform that is available to everyone at SFU. Introduction to Prompts in Copilot Get familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot. Privacy and Security Guidance for using Microsoft 365 Copilot Learn about privacy and security guidance for using Copilot at SFU.


Printing on macOS Sonoma after completing a macOS upgrade

OVERVIEW

Addresses a prevalence of issues related to macOS Sonoma suddenly halting printing on non-AD bound machines.


DETAILS

To resolve this recurring issue, I recommend starting anew by initiating a "Reset Printing" process. This comprehensive step removes ALL printers and queues. Along with clearing all Keychain entries associated with printing, ensure that the PaperCut client is installed and operational. Follow the provided instructions diligently. When specifying the URL for the queue, make the following adjustment: Change: smb://sfuprint-p.mps.sfu.ca/SFU_Print_non_AD_auth To: smb://sfuprint-p.mps.sfu.ca/SFU_Print_non_AD_auth?encryption=no This adjustment should help mitigate the printing interruptions experienced previously. It is one continuous line, without breaks. After adding the printer, you can perform a test print, and the printer authentication prompt should appear. I utilized "ADSFU\<username>" and encountered no issues. Next is Papercut authentication and finally, information that our job is waiting for us in papercut queue Hope this helps.


Sign into Gmail for Android

Overview This article explains how to sign into the Gmail app for Android with your SFU Mail account.


Sign into Gmail for Android

Note:

Gmail for iOS is not available as it currently does not support Modern Authentication (OAuth2). You will see "Incorrect username or password" when attempting to sign into Gmail on iOS until the vendor implements support. Details To add your SFU account as a secondary mailbox on the Gmail app: Open the Gmail app on your Android device Tap your profile picture in the top right. Tap Add another account Choose Exchange and Office 365 Enter your SFU email address. Then tap Next. Enter your SFU Computing ID and password. Then tap . Enter your MFA code if prompted. Then tap Submit . You may be asked to trust sfu.ca. Tap Continue . Your SFU Mail account should be added. Tap Done . To access your newly added SFU mailbox, tap your profile picture and select your SFU account. Congratulations! You've successfully set up your SFU Mail account on the Gmail app. Overview This article explains how to sign into the Gmail app for Android with your SFU Mail account.


Sign into Gmail for Android

Note:

Gmail for iOS is not available as it currently does not support Modern Authentication (OAuth2). You will see "Incorrect username or password" when attempting to sign into Gmail on iOS until the vendor implements support.


Sign into Gmail for Android


SFU Mail Migration: External Apps/Tools Changes and FAQs

Overview In alignment with What’s Next: The SFU Strategy and SFU’s digital transformation goals , SFU IT Services is strengthening cybersecurity and protecting our research, academic and business data. As part of these changes, all third-party/external tools and applications that connect to SFU Mail must now be assessed for security and privacy and be approved by IT Services. Changes starting Summer 2024 SFU Mail will only connect to third-party apps/tools that are approved by IT Services for SFU’s teaching-, research-, or business-critical activities, and are secure and compliant with provincial privacy regulations. Existing connections between SFU Mail and non-approved external tools/applications will stop working. The exact timing will coincide with the migration of your SFU mailbox to SFU’s new upgraded email system, Exchange Online . You will receive an email notification in advance of this migration. Who does this affect? Any member of the SFU community (faculty, staff, researcher, student, sponsored/role account, etc.) using non-approved external tools or applications that connect to SFU Mail for email or calendar-related activities. For instance, any tools/applications that connect to your SFU Mail account for activities like: Event or meeting booking (e.g. Calendly, Doodle AG) Project coordination (e.g. Asana) Productivity tools (e.g. Notability) Contact management tools (e.g. HubSpot) Email add-ins/plug-ins Email clients (desktop or mobile applications) Any other connections that sync with or change your SFU Mail inbox/calendar or Exchange contacts Not sure if this affects you? Do a self-check to see if this impacts you (1-3 min.) Next Steps To ensure minimal disruptions to your workflows, take one of the following actions: Review to see if your tool/application is already on SFU’s list of approved external tools and applications . If it is, you do not need to take any further action. Your SFU Mail connections will continue to work.


OR

Discontinue using the third-party application/tool and switch to an SFU-approved tool/application or find an alternative way to get your work done without connecting SFU Mail to the unapproved app/tool.


OR

Request IT Services approval to connect your external/tool to SFU Mail. Complete and submit this request form to initiate a request with IT Services. ( Note : Only for tools that are critical for research, learning, or other university business needs. Not applicable to tools used for individual preferences.) Frequently Asked Questions (FAQs) Why is SFU updating its IT standards? As technology evolves, it is crucial to continuously assess and adjust our IT standards in an evolving cybersecurity landscape. The updates to SFU IT standards are aligned with What’s Next: The SFU Strategy and SFU’s digital transformation goals , and are designed to enhanced cybersecurity measures and protect research, academic, and business data across the university. SFU is upgrading our email system to Exchange Online for better features and stronger security. As part of this change, every third-party application that connects to SFU Mail is considered a “system integration”. According to provincial requirements and the new IT standards, each of these integrations requires a Privacy Impact Assessment (PIA) and a Security Assessment. What are the key changes starting Summer 2024? Starting in the Summer of 2024, SFU Mail will only connect with third-party apps/tools that have received a PIA and Security Assessment and have been approved for use in SFU's business, teaching, or research-critical activities. Any existing connections between SFU Mail and non-approved external tools/applications will stop working when your SFU Mail account is migrated to Exchange Online. Who will be affected by these changes? The changes will impact any member of the SFU community (e.g. staff, faculty, researchers, students, sponsored/role accounts, etc.) who currently use a third-party/external tool or application that connects to their SFU Mail for email or calendar-related activities. This includes, but is not limited to, tools and applications that access your SFU Mail information: Event or


OR

member of the SFU community (e.g. staff, faculty, researchers, students, sponsored/role accounts, etc.) who currently use a third-party/external tool or application that connects to their SFU Mail for email or calendar-related activities. This includes, but is not limited to, tools and applications that access your SFU Mail information: Event or meeting booking (e.g. Calendly, Doodle AG) Project coordination (e.g. Asana) Productivity tools (e.g. Notability) Contact management tools (e.g. HubSpot) Email plug-ins/add-ins Email clients (desktop or mobile applications) Any other connections that sync with or change your SFU Mail inbox/calendar or Exchange contacts Not sure if this affects you? Do a self-check to see if this impacts you (1-3 min.) Which third-party tools or applications can be requested for approval? Any external tool or application that is critical for SFU’s teaching, research, or general business functions can be requested for approval. For example: An application that sends emails using an SFU email account. Software that connects to your advising team’s mailboxes to manage appointment bookings, used for coordinating student advising. External tools or apps that will not be considered for approval (or for delay to SFU Mail migration) are typically used for personal preferences. For example: A calendar app on your phone is used for convenience to view all your SFU Mail calendar information A personal productivity tool that organizes and schedules tasks/events on your SFU Mail calendar How do I know if an external tool/application is approved for university use? Visit our webpage on Integrations with Microsoft 365 to view approved applications. If your external tool/app is not listed on that webpage, it hasn’t been approved and will not work with SFU Mail on Exchange Online. What is the approval process? To have a third-party tool or application approved to integrate with SFU Mail, it should be critical for the


OR

approved applications. If your external tool/app is not listed on that webpage, it hasn’t been approved and will not work with SFU Mail on Exchange Online. What is the approval process? To have a third-party tool or application approved to integrate with SFU Mail, it should be critical for the university’s teaching, research, or business operations . This process does not apply to tools chosen based on personal preference. To request approval to use an email client (desktop or mobile): Submit a request to IT Services . A Security Assessment will be needed to determine if your Email Client can be approved. IT Services will provide further information after you submit your request.


To request approval for a connection to a third-party app/tool:

Submit a request to IT Services . This will initiate a review with IT Services, and you will be contacted with more information.


If your request proceeds, you will need to either:

Update an existing Privacy Impact Assessment and Security Assessment for compatibility with Exchange Online. Initiate a new Privacy Impact Assessment and Security Assessment through Archives and Records Management. The time required varies; typically, it ranges from 1-6 months, but could be longer due to high demand in Summer 2024. After your Privacy Impact Assessment and Security Assessments are complete, submit your app/tool integration request to IT Services . Looking for FAQs on SFU Mail Upgrade? See Migration FAQs and Common Issues . Looking for support? Send a support ticket using the SFU Mail - Report Migration Issue form.


Academic Department IT Support

IT Professional Services IT Service Delivery and Support


Academic Department IT Support

OVERVIEW

IT support for faculties operating their own IT Support group. Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.


Academic Department IT Support

FACULTY OF APPLIED SCIENCE (FAS)

The Faculty of Applied Sciences (FAS) IT team provides technical support to the School of Engineering Science, School of Sustainable Energy Engineering, Mechatronic Systems Engineering, and Dean’s Office. We maintain the teaching labs and support research labs in these schools. We also provide technical support to FAS faculty, staff, students, and visitors with their computing needs. FAS IT Support School of Computing Science The School of Computing Science is supported by the CS technical support team . We maintain the Computing Science Instructional Labs (CSIL) including the


Academic Department IT Support

MPCS

labs as well as supporting CS research labs , faculty , staff , students, and visitors with their computing needs. Some services used by members of our school are supported by SFU IT Services, most of which can be found in the SFU service catalogue . If you are not sure who provides support for your problem, submit a request to Computing Science technical support here, and we will point you in the right direction if we can't help you ourselves. Provide what details you can in order to assist us in addressing the issue more efficiently. Computing Science IT Support


Academic Department IT Support

FACULTY OF ARTS AND SOCIAL SCIENCES (FASS)

The Faculty of Arts and Social Sciences Information Systems (FASS IS) team provides technical support to staff, faculty and graduate students in all departments, schools, and programs in the faculty. We maintain and support computing in teaching labs, research labs, departmental classrooms, meeting rooms, offices, and support users working remotely. We also provide technical support to visitors & guests, and audio-visual assistance for special events. If you’re a member of the FASS community, you can find more information about FASS IS here: https://www.sfu.ca/fass/faculty-staff/portal/is-tracs.html (login required) Contact the FASS IS team via the Request Service button on this page (preferred), or email fasshelp@sfu.ca with details about technical issues you are experiencing, or services you would like to request. We will provide timely assistance or direct your request to the appropriate IT team if we can’t solve your issue ourselves. FASS IS Support


Academic Department IT Support

FACULTY OF ENVIRONMENT (FENV)

The Faculty of Environment team provides technical support to staff, faculty and students within the Faculty of Environment. We maintain the teaching labs and support research labs in these schools. We also provide technical support to Faculty of Environment faculty, staff, students, and visitors with their computing needs. FENV IT Support


Academic Department IT Support

FACULTY OF SCIENCE

The Faculty of Science team provides technical support to staff, faculty and students of the Faculty of Science. We maintain the teaching labs and support research labs in these schools. We also provide technical support to Faculty of Science faculty, staff, students, and visitors with their computing needs. Department of Molecular Biology and Biochemistry (MBB) The Department of Molecular Biology and Biochemistry (MBB) IT team provide technical support to staff, faculty and students of the department. MBB IT Support Related Services / Offerings (4) Faculty of Applied Sciences (FAS) Faculty of Applied Science IT Support Faculty of Arts and Social Sciences (FASS) Faculty of Arts and Social Sciences IT Support Faculty of Environment (FENV) Faculty of Environment IT Support Faculty of Science Faculty of Science IT Support


Preserving Email Content After Leaving SFU

How-To Guides Overview This article describes how to preserve your email messages as you graduate or transition away from studying or working at the university. What happens to my emails after leaving SFU? Why use Mozilla Thunderbird?


PART B: Copy your SFU Mail messages to another location

Troubleshooting Tips What happens to my emails after leaving SFU? If you are a student (includes Alumni), staff, or faculty member leaving SFU for any reason other than retirement, your SFU Computing account will be converted into an SFU Limited Access ID account one year after your last active term (student) or end date (staff/faculty). Consequently, your SFU Mail account will be destroyed and its contents will no longer be recoverable. IT Services will send an email reminder 90 days, 45 days and 30 days prior to contents being removed. Setup instructions have been provided for the Thunderbird email client which is available for free on Windows, Mac, and Linux. How many emails do you have? If you have a small number of emails you'd like to keep, consider manually forwarding them to your personal email. We also recommend cleaning up your inbox to reduce the number of items that need to be downloaded and transferred over. Why use Mozilla Thunderbird? Mozilla Thunderbird is a free, open-source application that is available to everyone on Windows, Mac and Linux. Other applications, such as Outlook, may require licensing that may no longer be available after leaving the university. If you still have access to Outlook for Desktop and more comfortable with Outlook, consider visiting Microsoft Support on Export emails, contacts, and calendar items to preserve email content. Alternatively, if you have a preference on using another email application, you can transfer or export your email messages using any of the approved email applications within the grace period.


PART A. Install Thunderbird and sync your SFU Mail

STEP 1. Install Thunderbird Visit the Thunderbird website to download the latest version of the Thunderbird email client for your computer. STEP 2. Setup SFU Mail on Thunderbird To set up your SFU Mail account on Thunderbird, see our guide for signing into Thunderbird . Once all folders are populated, they will continue to sync with your SFU Mail account as messages are sent, received or moved. There is a progress bar at the bottom of the window to indicate how many messages are being downloaded from the email server. If you don't see all your folders, see our troubleshooting tips . Depending on your internet connection and the number of messages you have, the download process can take upwards of several hours. Allow the downloading of messages to be fully complete before proceeding to the next step.


PART B: Copy your SFU Mail messages to another location

STEP 3. Determine if you want to copy your messages to another platform or save them locally on your computer After setting up your SFU account on Thunderbird and downloading all your messages, you'll need to determine where you'd like to save a copy of your messages for future access: On another email platform, such as Gmail Locally on your computer, in the Local Folders mailbox in Thunderbird Copying your messages to another email has the benefit of allowing you to access these messages on your preferred platform. However, it can take a significant amount of time for the third-party email server to complete the transfer process. Looking for resources to setup your personal email account on Thunderbird? Thunderbird uses IMAP to connect to other email providers. Here are some resources from popular email providers:


Gmail:

https://support.mozilla.org/en-US/kb/thunderbird-and-gmail


Outlook:

https://support.microsoft.com/en-us/topic/set-up-email-in-mozilla-thunderbird-8-0-f4726a9e-64d3-4494-9260-5762597fd1a6


Apple Mail (iCloud):

https://support.apple.com/en-us/102525 Copying your messages to the local mailbox on Thunderbird can be done more quickly. However, you'll only be able to access these messages locally on the computer you completed the setup with. STEP 4. Save a copy of your messages We recommend creating a new folder on your third-party email platform or local folders mailbox (right click "Local Folders" > New Folder...) to copy your messages over. Then use the copy function (right click > Copy to > mailbox folder name ) to copy messages or folders over to the other mailbox. After transferring your messages, you may wish to keep Thunderbird installed until your mailbox expires. FIPPA Considerations for Staff and Faculty Members Depending on the content within your SFU email messages, the storage of those messages on external email servers hosted outside of Canada can be a potential violation of BC FIPPA. Should you wish to migrate messages from your SFU email account, transfer them to the Local Folders mailbox within Thunderbird. For more information on BC FIPPA, visit https://www.sfu.ca/archives/foipop.html Troubleshooting Tips If the folders are still not showing, try collapsing and expanding the list using the "arrow" beside the account name (e.g., "demo1@sfu.ca"). When the arrow is clicked again to expand the list, your folders should now be displayed. Note that the folder contents may still be in the process of being transferred, and you may need to click on each folder to ensure that the transfer is still being carried out. If you have completed the above and are still not seeing your folders show,


you may need to subscribe to the mailboxes:

Click the Settings icon and navigate to Preferences > Account Settings . Select Synchronization & Storage and click the Advanced... button. Click the arrow beside the account name to expand the list of folders. You will also see a Download column with dots (not downloaded) and checkmarks (downloaded). If needed, click the dots under the Download column for the folders you wish to download. Once done, click


OK

. Those folders should now show up under your account in the Mailbox screen.


Additional Learning Resources for Copilot

Software and Application Distribution Microsoft Copilot Ready to learn more about Copilot? See our highlighted resources for events, courses, and online resources. What's included? Learn More and Stay Updated about Copilot Microsoft Support Learning Paths at Copilot Academy Online Events SFU Online Courses Frequently Asked Questions Learn More and Stay Updated about Copilot If you're looking to get hands-on with Copilot Chat & Microsoft 365 Copilot, the Microsoft 365 Copilot Support page is your go-to resource to bookmark. It’s full of quick-start guides, video tutorials, and practical tips to help you use Copilot effectively. You’ll find walkthroughs for creating content, automating tasks, and crafting better prompts. Whether you're just getting started or want to sharpen your skills, this site makes it easy to learn at your own pace and apply Copilot to your everyday work. Microsoft Support One of the best ways to get started with Copilot is by trying it out! We encourage you to visit Microsoft's online resource for all things Copilot to try out interactive examples, videos and other content to quickly get started. Copilot Support Learning Paths at Copilot Academy Microsoft 365 Copilot Academy is a learning platform for how to get the most out of Copilot. Whether you're just getting started or looking to deepen your skills, the Academy offers a curated collection of on-demand learning paths, videos, and interactive resources designed to help you work smarter with AI-powered tools.


Learn at your own pace, exploring topics on:

How to use Copilot in everyday workflows Best practices for prompting and productivity Real-world scenarios and demos Tips for staying secure and responsible with AI Microsoft Copilot Academy Online Events Whether you're just starting with Copilot or looking to deepen your expertise, the events website for Microsoft offers a rich catalog of free, on-demand training sessions tailored to a wide range of roles—from IT and HR to marketing, finance, and executive leadership. These sessions feature expert-led demos, real-world use cases, and practical guidance to help you unlock the full potential of Copilot’s AI capabilities. You can learn at your own pace, discover how Copilot integrates with your daily workflows, and gain actionable insights to boost productivity and innovation. Attend Learning Events SFU Online Courses Just getting started with Copilot Chat and Microsoft 365 Copilot at SFU? Check out our SFU specific courses that brings together all our overviews and in a 30 minute course. Copilot Chat Introduction to Copilot Frequently asked questions I don't see Microsoft 365 Copilot in the desktop versions of my Office apps (such as Word, Excel, Outlook...etc). Microsoft 365 Copilot relies on the latest versions of Office apps (Word, Excel, Outlook...etc) to work correctly. To download the latest version visit your Microsoft 365 account at SFU via the Microsoft 365 portal . If your device is also managed by your IT team at SFU (and you cannot install the latest versions yourself), ensure they have installed the Microsoft 365 version of Office apps and not older versions (such as Office 2019/2022). I just got access to Microsoft 365 Copilot but don't see it. How Long does it take to become available? Microsoft 365 Copilot should become available immediately on the web version of Microsoft 365 apps (such as Word Online, Excel Online...etc) after it's been assigned


Learn at your own pace, exploring topics on:

versions (such as Office 2019/2022). I just got access to Microsoft 365 Copilot but don't see it. How Long does it take to become available? Microsoft 365 Copilot should become available immediately on the web version of Microsoft 365 apps (such as Word Online, Excel Online...etc) after it's been assigned to your SFU account. However, it may take up to a day for it to become available in the desktop versions or apps. If you don't see it appear within those time frames, sign-out, fully close each app, and then sign back in. Related Articles (6) Copilot Agents Explore how to use Copilot Agents to expand and tailor your experience within Microsoft Copilot. Copilot Chat Learn about Copilot Chat, a generative AI assistant on the Microsoft 365 platform that is available to everyone at SFU. Getting Started with Microsoft 365 How to sign up and get started with Microsoft 365 apps. Introduction to Prompts in Copilot Get familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot. Microsoft 365 Copilot Learn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU. Privacy and Security Guidance for using Microsoft 365 Copilot Learn about privacy and security guidance for using Copilot at SFU.


Ticket Categories and Types

Administrative and Business Business Capability and Process Automation Enterprise Service Management For Ticketing Agents


Ticket Categories and Types

OVERVIEW

A list of ticket categories and their associated ticket type.


Ticket Categories and Types

DETAILS

Academic Department IT Support Faculty of Applied Science (FAS) Academic Department IT Support Faculty of Communications Arts and Technology (FCAT) Academic Department IT Support Faculty of Education (EDUC) Academic Department IT Support Faculty of Environment (FENV) Academic Department IT Support Faculty of Health Sciences (FHS) Academic Department IT Support Faculty of Science (SCI) Academic Department IT Support Faculty of Social Science (FASS) Administrative and Business Alumni and Advancement Administrative and Business Auxiliary Systems Administrative and Business Business Capability and Process Automation Administrative and Business Data, Reporting and Analytics Administrative and Business Enterprise Application SRS Support Administrative and Business Facilities Services Administrative and Business Faculty Information Systems Administrative and Business Financial and Procurement Systems Administrative and Business Graduate and Postdoctoral Systems Administrative and Business Human Resource Systems Administrative and Business Medical and Health Systems Administrative and Business Polling and Surveys Administrative and Business Residence and Housing Administrative and Business Safety and Risk Services Administrative and Business Student Information Systems A/V and Media Mass Communications and Emergency Notifications Web Services Desktop Support Hardware Lifecycle Services Managed Devices Software and Application Distribution Information Security Identity and Access Management Information Security Photo Identification Information Security Secure Computing Information Security Security Consulting and Education Information Security Security Policy and Compliance Infrastructure Business Continuity and Disaster Recovery Infrastructure Data Centre Services Infrastructure Database Management Infrastructure Integration Services Infrastructure Monitoring and Alert Management Infrastructure Network and Connectivity Management Infrastructure Server and Storage Management Infrastructure Server and Storage Management (2) IT Professional Services Infrastructure Administration IT Professional Services IT Communications and Documentation IT Professional Services IT Service Delivery and Support IT Professional Services ITS Ticket General IT Professional Services Project Management Support Research Institutional Research and Planning Research Research Administration Systems Research Research Computing Teaching and Learning Academic Technology and Support Teaching and Learning Learning Management Teaching and


Ticket Categories and Types

DETAILS

IT Communications and Documentation IT Professional Services IT Service Delivery and Support IT Professional Services ITS Ticket General IT Professional Services Project Management Support Research Institutional Research and Planning Research Research Administration Systems Research Research Computing Teaching and Learning Academic Technology and Support Teaching and Learning Learning Management Teaching and Learning Lecture Capture


Standardized Computers

Hardware Lifecycle Services Asset Management Standard Device Acquisition


Standardized Computers

OVERVIEW

Computer hardware available to order for yourself or an identified user. Selections are categorized into two categories ( Everyday or Task-Intensive computing) and two device profiles (Laptop or Desktop ) .


Standardized Computers

Dimensions to consider when selecting hardware should include:

Portability Space Efficiency Requirements for Remote Work Performance Ergonomics Cost Efficiency We recommend selecting a device profile that best suits the work persona of the user as laid out in the Hybrid Work Program framework. Laptops are preferred for team members whose persona includes remote work provisions. Order Computer


Standardized Computers

NOTE:

This page outlines SFU’s standard computing device options. Please note that your unit may have additional rules regarding device orders. IT Services is aware of the following: VPFA Staff (all units within VPFA) : Only Windows devices can be ordered as standard. If VPFA staff wish to order Mac devices, they must submit an exception request through the Custom Device Ordering process. Everyday Laptops and Desktops Everyday devices are designed for the needs of the majority of users who engage in typical computing tasks like document editing, email, web browsing and general productivity software. Everyday devices are generally more budget-friendly compared to Task-Intensive, making them accessible to a wider range of users. Everyday Laptops The best devices for most users who require a portable solution. Users who want to attend meetings or travel with their computers Users on HR hybrid work program, with remote work arrangements Users who primarily work with documents, web browsing and need to make video calls Everyday Windows Laptop Everyday macOS Laptop Everyday Desktops The best devices for most users working primarily on campus. High performing, cost effective solution Users who primarily work with documents and web browsing Users who only require a computer at one designated location Persona 1 of HR hybrid work program A monitor or other accessories may be required to use this equipment. Everyday Windows Desktop Includes wired keyboard and mouse Monitor recommended Everyday macOS Desktop Includes wireless keyboard and mouse Task-Intensive Laptops and Desktops Task-Intensive are specialized computers designed for users who engage in computationally intensive and mission-critical tasks, such as 3D modeling and rendering, scientific simulations, video editing, CAD (Computer-Aided Design), and professional content creation. Task-Intensive are built with a focus on stability, reliability, and long-term performance to ensure they can handle continuous, demanding workloads without failure. Task-Intensive Laptops The


Standardized Computers

NOTE:

who engage in computationally intensive and mission-critical tasks, such as 3D modeling and rendering, scientific simulations, video editing, CAD (Computer-Aided Design), and professional content creation. Task-Intensive are built with a focus on stability, reliability, and long-term performance to ensure they can handle continuous, demanding workloads without failure. Task-Intensive Laptops The best choices for users working on resource intensive applications and activities who need to convenience of a mobile system. Exceptional performance and portability Users on HR hybrid work program, with remote work arrangements Users who are 3D modelling, running multi-variant data analysis, rendering video graphics, etc. Task-Intensive Windows Laptop Task-Intensive macOS Laptop Task-Intensive Desktops The best devices for most users working primarily on campus. Exceptional performance and cost effective solution Users who only require computers at one designated location Users who are 3D modelling, running multi-variant data analysis, rendering video graphics, etc. A monitor or other accessories may be required to use this equipment. Task-Intensive Windows Desktop Includes wired keyboard and mouse Monitor recommended Task-Intensive macOS Desktop Includes wireless keyboard and mouse Monitor recommended Related Articles (1) Peripherals and Accessories Selection of recommended peripherals and accessories to enhance use of computer equipment.


Peripherals and Accessories


Peripherals and Accessories

OVERVIEW

A selection of commonly needed computer accessories to enhance the usefulness of a workspace. Monitors Docking Stations Other Accessories Order Accessories


Peripherals and Accessories

MONITORS

Recommended accessory for desktop users and mobile users wishing to work on larger or additional screens.


Peripherals and Accessories

Monitors come in two categories:

Standard Video Conferencing (include components like a built-in camera, speakers and network or USB hub) 24" Standard Monitor 24" Video Conferencing Monitor with built-in hub 34" Curved Video Conferencing Monitor with built-in hub


Peripherals and Accessories

DOCKING STATIONS

Recommended accessory for mobile users. Docking stations allow mobile users to connect to external monitors, wired network connections and other wired peripherals like keyboards, mice, cameras and headsets. Docking Station Thunderbolt Docking Station for Mac


Peripherals and Accessories

OTHER ACCESSORIES

Other productivity accessories. Multiport Adapter Wireless Keyboard and Mouse Corded USB Headset USB-C AC Adapter Related Articles (1) Standardized Computers Selection of recommended computer hardware.


Telephone Switchboard

Telephone and Switchboard The Telephone Switchboard offers directory assistance and operator assistance to the SFU community. As most outgoing calls from the University have 778-782-3111 as the advertised caller ID, the Switchboard acts as a catch-all for a wide variety of inquiries and requests.


Telephone Switchboard

CAMPUS DIRECTORY

SFU Campus Building SFU Campus Address SFU Campus Switch Board Burnaby Campus Simon Fraser University 8888 University Drive Burnaby, BC V5A 1S6 Canada 778-782-3111 Vancouver Campus Simon Fraser University 515 West Hastings Street Vancouver, BC V5B 5K3 Canada 778-782-3111 Morris J. Wosk Centre for Dialogue Simon Fraser University 580 West Hastings Street Vancouver, BC V6B 5K3 Canada 778-782-5800 Segal Graduate School of Business Simon Fraser University 500 Granville Street Vancouver, BC V6C 1W6 Canada 778-782-5013 Alexander Centre - Bartlett Gallery Simon Fraser University 300 - 611 Alexander Street Vancouver, BC V6C 1E1 Canada 604-253-3599 Surrey Campus Simon Fraser University 205 - 13450 102nd Street Surrey, BC V3T 0A3 Canada 778-782-3111 Surrey E Campus Simon Fraser University 10285 University Drive Surrey, BC V3T 0N1 Canada 778-782-7727


Telephone Switchboard

PHONE DIRECTORY

If you cannot view the PDF file, you may need to install Adobe Acrobat Reader (free download) SFU Green Pages - PDF Departmental Listing SFU Yellow Pages - PDF Alphabetical Listing


Telephone Switchboard

GET HELP

Email addresses are available through Campus Email Directory


ServiceHub - Frequently Asked Questions

Administrative and Business Business Capability and Process Automation Enterprise Service Management


ServiceHub - Frequently Asked Questions

DETAILS

what is servicehub? ServiceHub is an IT service management solution that provides a list of services users can access, knowledge articles about how things work and a means for support teams to organize, track and collaborate through to provide help to users with problems they encounter using SFU systems or tools. what kind of information can I find on Servicehub? You can find information about services and systems that IT Services support or facilitate access to. Many articles are how-to or self-help in nature so you can learn how to use the many tools available at SFU. how do i find what i am searching for? There are a couple of ways to find articles or services in ServiceHub. The best option is to use the search bar at the top right of the webpage. There is also one in the center of the ServiceHub landing page. If you want to refine your search, you can focus it by clicking on the triangle beside the Globe icon and select between All, Knowledge Base or Service Catalog. In most cases, searching All is fine. You can search for the most relevant information based on your role at SFU. Alternatively, you can use a search engine (e.g. Google, DuckDuckGo, Yahoo, etc.) to find knowledge articles.


ServiceHub - Frequently Asked Questions

DO I NEED TO SIGN IN TO USE SERVICEHUB?

It is best practice to sign in to use any system at SFU. For ServiceHub specifically, most information students, faculty and staff may need to find is public. But there are articles, services and support avenues that only work when you are signed in. To sign in, click the Sign In link in the upper right corner. how do I know if I'm signed into servicehub? You'll see your name in the upper right corner of the page.


ServiceHub - Frequently Asked Questions

SOMETHING ISN'T WORKING AS I EXPECTED. HOW DO I GET HELP?

First, make sure you are signed into ServiceHub. Check to see if there is a Service Outage. If the service you are having trouble with is reported as being out, try again when the scheduled outage ends or follow the directions included in the outage. If the service is not scheduled for an outage or there is no outage report, click on the Get Help button to fill out a support ticket. I can't log in! How do i get help? There are many reasons why you may not be able to sign in to submit a support ticket. If you are experiencing trouble signing in, you can open a ticket by clicking on the Can’t Log In button. Be sure to include an external email address or phone number the Service Desk team can reliably contact you at. I need help urgently and don’t have time or ability to file a ticket. What do I do? If your matter is urgent, it is best to call (778-782-8888) or visit your local IT Services help desk . If you have dedicated IT support for your department or faculty, reach out to them. ServiceHub Ticketing Application FAQ For FAQs on ServiceHub Ticketing App (TDNext) for ticketing agents and technicians, please visit this article . Related Articles (1) How to gain access to ServiceHub Ticketing App (TDNext) This article describes how to gain access to ServiceHub Ticketing App (TDNext).


Data Hub

Infrastructure Integration Services


Data Hub

OVERVIEW

A real-time data repository containing a subset of student data for the use of ITS supported systems. Data is accessed via secured APIs.


Data Hub

Includes:

Data provisioning from goSFU


Data Hub

Related services:

goSFU, Student Services Data Mart (SSDM), Salesforce, OASIS, eTRACS, IDCARDs, BAA Tableau reports and the Data Warehouse (EDWBI).


Data Hub

DETAILS

Data Hub - Tables Inventory - List of Available Tables Data Hub - Data Request for APIs (for ATS Developers) SFU Data Hub


Privacy and Security Guidance for using Microsoft 365 Copilot

Software and Application Distribution Microsoft Copilot How your data is protected while using Microsoft 365 Copilot Responsible Use of Copilot at SFU (S.A.F.E-A.I) Data Hygiene while using Microsoft 365 Copilot SFU Privacy Office Advisory How your data is protected while using Microsoft 365 Copilot Microsoft 365 Copilot and Copilot Chat are covered by same the enterprise data protection (EDP) that protects your emails and documents in OneDrive/SharePoint, so you can confidently work using the privacy and security features that safeguard your data.


While using Copilot:

Your privacy is preserved : Your data is only used to support your work, never to train AI models. Privacy protections align with global standards like GDPR and ISO/IEC 27018. SFU organizational policies apply : Copilot respects your existing access controls (such as sensitivity labels and sharing permissions) so you're in control of the content you want share with it. If you haven't provided access to something, Copilot won't have access to it either. You're guarded against AI risks : Protections are in place to help prevent harmful content, prompt injections, and copyright issues, so you can use Copilot confidently. Your data powers your experience, not the AI model : Prompts, responses, and data are accessed through the same mechanism (Microsoft Graph) that protects your emails and content to generate relevant answers for you, but are not used to train foundation models.


Interested in learning more? See more details about:

Data Privacy and Security for Copilot Chat Data Privacy and Security for Microsoft 365 Copilot Responsible Use of Copilot at SFU As you use Copilot (or any AI solution) it's important to keep in mind that these tools are designed to be very human-like but are not human. They may not consider the same ethical implications or commitments that you might have and do not have the same responsibilities. During your interactions, you should remain critical of results while understanding the strengths, weaknesses, and limitations of these tools. Below, are several guiding principals from an SFU perspective that can help you responsibly engage with AI. Also see our deep-dive into these topics so you can use AI in a confident and thoughtful way.


S.A.F.E-A.I.

Secure AI systems must protect personal data and be built with strong safeguards against unauthorized access. Security ensures that information is handled responsibly throughout the system’s lifecycle and that robust security controls are in place to prevent abuse. Use only university-reviewed systems when entering personal information into AI tools, to ensure compliance with institutional privacy and security standards. Conduct Privacy Impact Assessments (PIAs) for new AI solutions, and update PIAs if they have significantly changed. Apply security safeguards proportional to data sensitivity . While evaluating AI solutions, choose privacy-protective technologies. Accountable Organizations must remain answerable for how AI systems are developed and used. This includes ensuring decisions can be traced, data is used legally, and people — not machines — are ultimately responsible. You remain accountable for content generated by AI solutions you use, including the impacts of its use elsewhere. Responses from AI generated content must not be treated as a source of authority. If you are an SFU employee, do not use AI to collect personal information from public sources (such as websites, social media...etc.) except where specifically authorized and only after informing the individuals whose data is being collected. Understand that when AI generates information about a specific person—even if it's guessed or inferred—it still counts as personal data and must be handled according to privacy laws. Ensure that any personal information entered into AI systems is handled in accordance with the original Collection Notice and relevant privacy obligations, including the Freedom of Information and Protection of Privacy ActLinks to an external site. or applicable university policies for your area. When considering AI solutions identify the impacts they could have on individuals or groups. Evaluate if it will be necessary for your purpose and not merely convenient. Fair AI should treat individuals equitably and avoid bias in


S.A.F.E-A.I.

Privacy ActLinks to an external site. or applicable university policies for your area. When considering AI solutions identify the impacts they could have on individuals or groups. Evaluate if it will be necessary for your purpose and not merely convenient. Fair AI should treat individuals equitably and avoid bias in outcomes. Fairness means ensuring that no group is unfairly advantaged or disadvantaged by automated decisions. Ensure the content you curate while using AI does not amplify biases or violate human rights, accessibility, or fairness obligations you have at the university. Explainable (Transparency) Transparency in AI builds trust and enables scrutiny. Users must be able to understand how AI systems work, verify their outputs, and justify decisions informed by AI. You are responsible for verifying responses provided by AI. If you are unable to verify and explain results, then consider not using them. You remain responsible for the execution and transparency of decisions informed or made by AI Solutions. Ensure AI generated content doesn't falsely impersonate or misrepresent you, others, or any other additional commitments you have (such as copyrighted content). Be transparent when others are interacting with AI generated content created vs. human generated content. Mark outputs with significant impact as AI-generated. Clearly inform people when AI is used in decision-making, with recourse options available. Auditable (Safety & Reliability) AI systems must be regularly reviewed to ensure reliability and safety. Auditing allows issues to be identified early and supports responsible oversight and continuous improvement. If you are using an AI solution, ensure results or content it generates adheres to legal commitments, code of ethics, or other responsibilities you have in your role at the university. It will be incumbent on you to audit your use of AI in a reliable and safe manner. AI itself cannot take responsibility. When developing


S.A.F.E-A.I.

solution, ensure results or content it generates adheres to legal commitments, code of ethics, or other responsibilities you have in your role at the university. It will be incumbent on you to audit your use of AI in a reliable and safe manner. AI itself cannot take responsibility. When developing and supporting AI solutions that will be used by others, understand your responsibility to maintain them in a reliable and safe manner. Establish regular audits and testing to ensure your AI solution does not cause harm (such as disinformation, hate speech, or violent/illegal instructions). Remain informed about the limitations of AI solutions you use and assess whether they are suitable for your use. AI systems can provide inaccurate results if they aren't built for your context. Inclusive AI systems should be designed to serve people of all backgrounds and abilities. Inclusivity means considering diverse needs to promote accessibility, representation, and equal participation. Prioritize AI solutions that are designed to be accessible and supportive of people with diverse abilities, ensuring everyone can use and benefit from them. Avoid AI marginalizing groups or individuals; ensure datasets and outputs reflect diversity and equity. Learn more about responsible AI in our deep-dive article . Data hygiene while using Copilot When you're using Microsoft 365 and tools like Copilot, it's easy to forget how much information you're actually sharing and storing. That’s why it’s important to keep your data clean and organized. By being mindful about how you share files, label sensitive content, and manage old documents, you can make sure you're working safely and smartly. Here are a few simple ways to stay on top of your data hygiene while using Microsoft 365. Guarding Against Oversharing Microsoft 365 is a great platform for collaboration and productivity, however, content owners may inadvertently share more content


S.A.F.E-A.I.

old documents, you can make sure you're working safely and smartly. Here are a few simple ways to stay on top of your data hygiene while using Microsoft 365. Guarding Against Oversharing Microsoft 365 is a great platform for collaboration and productivity, however, content owners may inadvertently share more content than they need (often called " Oversharing "). It will be important to consider the following when sharing content on the Microsoft 365 platform: Pick the right level of access for each link you make when you share a document. For example, you can share your work with anyone, only with people in your organization, or only the people you choose . If you create "Anyone" links that can be shared publicly, set an expiry date on the link . This means that your links will stop working after at time you define. This can help ensure that content isn't shared forever and reduces the burden of managing links overall. Regularly review your links using the "My Content" feature in the M365 portal. Under the "Shared" tab, you can filter through all the links you've made and who can use them. You can also change or delete any links that you don't need or want anymore. For an in-depth overview of how each link works while sharing information see: How shareable links work in OneDrive and SharePoint in Microsoft 365 . Classifying Sensitive Data As an AI companion, Copilot Chat will be able to interact with documents and content that you share with it or have the permission to view while using "Work" mode with the Microsoft 365 Copilot version. As a result, it may review documents that contain sensitive information such as: Personal Information: Such as names, addresses, phone numbers, personal email addresses, social security numbers, etc. Confidential or


S.A.F.E-A.I.

you share with it or have the permission to view while using "Work" mode with the Microsoft 365 Copilot version. As a result, it may review documents that contain sensitive information such as: Personal Information: Such as names, addresses, phone numbers, personal email addresses, social security numbers, etc. Confidential or Sensitive Content: Including proprietary business information, financial details, legal documents, or any other information intended to be kept private For documents that contain sensitive information, practice SFU's guidelines for data


. This can include:

Data minimization : Where documents and content only contain the amount of data needed for a specific task. Principal of least privilege : Where data is only shared with other SFU employees in alignment with their role and duties. Practicing Data Lifecycle Management Regularly review and remove documents or content that are no longer needed in Microsoft 365. For documents that need to be archived and retained in the long term for legal reasons, store them in the appropriate location identified by your department. For example, store the final version of Word document in a network file-share or other system that has been identified as the archive space for your area. For more guidance about file lifecycle management in Microsoft 365, see the following recommendations from the SFU Archives and Records Management department: File lifecycle management in OneDrive File lifecycle management in MS Teams Advisory Notice from the SFU Privacy Office on the use of Microsoft 365 Copilot In using this service, you agree to limit the upload, prompt, submission, or provision of access to documents or information that contains or includes personal (non-business contact information) or confidential information to this Microsoft 365 Copilot AI companion that is not strictly necessary. We urge all users to exercise caution and ensure that any personal information disclosed or used within the Microsoft 365 Copilot AI is done so in strict accordance with the Collection Notice under which the information was originally collected. For greater clarity Personal Information: may include student names, private non-business addresses, non-work related phone numbers, non-work related email addresses, social security numbers, employment or education history, etc. For a more expansive list of personal information data elements please see: https://www.sfu.ca/content/dam/sfu/policies/files/information_policies/I10-11/I10.11 Schedule 1 - May 29 2021.pdf For greater clarity Confidential or Sensitive Content: Including regulated data, proprietary business information,


. This can include:

non-business addresses, non-work related phone numbers, non-work related email addresses, social security numbers, employment or education history, etc. For a more expansive list of personal information data elements please see: https://www.sfu.ca/content/dam/sfu/policies/files/information_policies/I10-11/I10.11 Schedule 1 - May 29 2021.pdf For greater clarity Confidential or Sensitive Content: Including regulated data, proprietary business information, financial details, legal documents, or any other information that is confidential in nature regarding the university. Please avoid relying on any responses from this Microsoft 365 Copilot AI companion to make decisions concerning individuals unless you have verified the accuracy of the information provided to, and statements provided by, this Microsoft 365 Copilot AI companion. Should you have any inquiries or concerns regarding the appropriate use of this platform, please contact the SFU Microsoft 365 team via the ITS Service Hub at https://servicehub.sfu.ca/ . We would like to caution users about the responsible use of Microsoft 365 Copilot AI. While AI enhances search and productivity capabilities, and user experience, it is essential to be mindful of its potential consequences. Please consider the following when providing prompts to the AI : Ensure that personal information entered into prompts is done in accordance with the Collection Notice under which that information was collected. If any personal information is entered, please ensure that it is handled responsibly, in accordance with any Freedom of Information and Protection of Privacy Act (RSBC 1996, c.165) and university policy related obligations you may have. As AI can inadvertently amplify misinformation. Users should critically evaluate information and cross-reference information generated with reliable sources to verify the accuracy of search results. AI algorithms may unintentionally reflect biases. Be aware that search results can carry inherent biases, and it's crucial to critically evaluate information generated by AI. Please be advised that all prompts entered into Microsoft 365 Copilot AI products,


. This can include:

information generated with reliable sources to verify the accuracy of search results. AI algorithms may unintentionally reflect biases. Be aware that search results can carry inherent biases, and it's crucial to critically evaluate information generated by AI. Please be advised that all prompts entered into Microsoft 365 Copilot AI products, as well as the responses generated, are stored within the system regardless of how these responses are subsequently used or handled. It is your responsibility to adhere to these guidelines to maintain the privacy and security of personal information you have access to. Related Articles (4) Additional Learning Resources for Copilot Resources and learning paths that can help you get started with Microsoft 365 Copilot. Approved AI tools at SFU Information about, and guidance on the use of, the approved AI tools at SFU. Introduction to Prompts in Copilot Get familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot. Microsoft 365 Copilot Learn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.


Student Computer Labs

Desktop and Mobile Device Support


Student Computer Labs

OVERVIEW

General purpose computer labs are available to students at each of the three campuses. Most student computer labs are equipped with PC and Mac computers, standard software, and printers. Standard software includes MS Office and Adobe Reader.


Student Computer Labs

DETAILS

Additional information about available student computer labs can be found by selecting the Campus location below. Burnaby Surrey Vancouver


Student Computer Labs

ACCESS REMOTE COMPUTER LABS

Students can learn more about how they can access remote computer lab resources based on their role on the here: Undergraduate students Graduate students


Student Computer Labs

PROVISION ACCESS FOR STUDENTS TO REMOTE COMPUTER LABS (IT STAFF)

Students can access student computer labs from off campus to use on-campus resources.


Student Computer Labs

MFA

is required to access computer labs remotely. Remote Lab Access Related Articles (2) Student Computer Labs - Remote Access for Graduate Students Remote access to the computer labs as a graduate student. Student Computer Labs - Remote Access for Undergraduate Students Remote access to the computer labs as an undergraduate student.


Remote Desktop

Desktop and Mobile Device Support Managed Devices


Remote Desktop

OVERVIEW

With a remote desktop connection (also known as RDP), you remotely control an on-campus workstation by sending mouse clicks, movements and other desktop commands over the internet. RDP is a great way to access your on-campus desktop but comes with the technical overhead of maintaining an on-campus workstation. Remote desktop connections are a convenient way to connect to on-campus computers (such as an office PC or Mac) from a remote computer (such as a business laptop at home). MFA and SFU VPN are Required From Off-Campus, MFA and SFU VPN are required to access remote desktop for Windows: Be signed in to SFU's virtual private network (SFU VPN) before connecting to an on-campus computer. Ensure your SFU account is enrolled in multi-factor authentication


Remote Desktop

DETAILS

Windows Remote Desktop and WebWake The SFU WebWake system is a utility that allows you to wake your on-campus computer up from anywhere in the world. It was designed for the purpose of systems maintenance, as well as to give individual staff and faculty users the ability to turn on their computers while helping SFU to meet sustainability objectives in the realm of power savings. See WebWake Help for more information. SFU faculty and staff are able to remotely connect to on-campus managed Windows computers by using SFU's Virtual Private Network and Microsoft's Remote Desktop Protocol along with WebWake. Remotely Connect to a Windows Machine Mac Remote Desktop SFU faculty and staff are able to remotely connect to on-campus managed Mac computers by using SFU's Virtual Private Network and Apple's built-in Screen Sharing app. Remotely Connect to a Mac Machine


Sharing and Opening Shared Mail Folders - Outlook for Windows

Overview This article describes how to share, open, and remove shared folders from Outlook for Windows (Outlook 2021, M365). It is intended for individuals who are using the new SFU Mail with Exchange Online experience . If you're using the previous version of SFU Mail, please see Sharing Mail Folders: Outlook for PC . Share your mailbox and mailbox folder(s) Open and add a shared mailbox folder Remove a shared mailbox folder Troubleshooting


Known Limitations:

Shares to maillists are not possible; only individual email addresses are permitted. SFU Mail vs. SFU Mail with Exchange Online Owners can only share folder permissions with other individuals in the same environment. For example, if the folder owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online. Not sure which SFU Mail you're using? See the "How do I know if I've been migrated?" section in We're Upgrading SFU Mail . Details Sharing your mailbox folder in Outlook To share your mailbox folder, you'll need to do the following in sequence: Grant sharing permissions for your top-level mailbox Grant sharing permissions to your mailbox folder(s) Granting sharing permissions for your mailbox Right click your email address and select


Folder Permissions:

In the Properties window, select Add... Search for and add the individual(s) you'd like to grant access to. Then click OK. Grant them with Permission Level, Read, Delete items, and Write set to "None". Grant them Folder visible . Then select


OK

. Granting sharing permissions for your mailbox folder(s) The process to grant sharing permissions for your mailbox folders is similar to granting permissions to your mailbox: Right click the folder and select Properties Select the Permissions tab in the Properties window. Then select Add... Search for and add the individual(s) you'd like to grant access to. When granting permissions to this folder, you may want to give them the following permissions or higher: Reviewer : reviewers can read your messages Nonediting Author : nonediting authors can read your messages and drop messages into a folder If the folder is a subfolder, repeat steps 1-4 for each folder the subfolder is nested in. Opening a mailbox folder that's been shared with you Select File Select Account Settings Select your account then click Change... Select More Settings Select the Advanced tab. Click Add... Enter the recipient's name or email address. Select the correct owner if you get more than one result. Then click OK. Select


OK

to finish. The shared folder will appear under your list of accounts on the left. Removing a shared mailbox Select File Select Account Settings Select your account then click Change... Select More Settings Select the Advanced tab. Select the account and click Remove . You'll be asked to confirm the removal of the mailbox. Troubleshooting Issue Cause Try the following Outlook stops responding after adding shared mailbox Appears to be a client-side issue. Outlook will resume function after waiting Make sure Outlook app is up to date Error message "Cannot expand the folder" Permissions have not yet had a chance to synchronize to the client. Close and re-open Outlook. Overview This article describes how to share, open, and remove shared folders from Outlook for Windows (Outlook 2021, M365). It is intended for individuals who are using the new SFU Mail with Exchange Online experience . If you're using the previous version of SFU Mail, please see Sharing Mail Folders: Outlook for PC . SFU Mail with Exchange Online experience Sharing Mail Folders: Outlook for PC Share your mailbox and mailbox folder(s) Open and add a shared mailbox folder Remove a shared mailbox folder Troubleshooting Share your mailbox and mailbox folder(s) Share your mailbox and mailbox folder(s) Open and add a shared mailbox folder Open and add a shared mailbox folder Remove a shared mailbox folder Remove a shared mailbox folder Troubleshooting Troubleshooting


Known Limitations:

Shares to maillists are not possible; only individual email addresses are permitted.


Known Limitations:

Shares to maillists are not possible; only individual email addresses are permitted. Shares to maillists are not possible; only individual email addresses are permitted. SFU Mail vs. SFU Mail with Exchange Online Owners can only share folder permissions with other individuals in the same environment. For example, if the folder owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online. Not sure which SFU Mail you're using? See the "How do I know if I've been migrated?" section in We're Upgrading SFU Mail . SFU Mail vs. SFU Mail with Exchange Online We're Upgrading SFU Mail


Sign into SFU Mail with Sponsored Accounts

How-To Guides


OVERVIEW

This article describes the how to sign into SFU Mail with sponsored accounts: Sign into SFU Mail on Web Browser with Sponsored Accounts Sign into SFU Mail on Outlook Desktop with Sponsored Accounts Sign into SFU Mail on Web Browser with Sponsored Accounts Encountering errors when signing in? Try clearing your browser cookies or use another web browser, then following the guide below. Alternatively, try signing into SFU Mail using your browser's incognito or private mode. Need to sign into multiple mailboxes? Be sure to use different browsers for each SFU Mail account you need to sign into. For example, you may want to use Firefox to monitor SFU Mail on your personal account while also using Google Chrome to monitor SFU Mail on your sponsored account.


To sign into SFU Mail on web browser:

Go to https://outlook.office.com


, or select the button:

Visit outlook.office.com Enter your Sponsored Account's SFU Email , SFUComputingID@sfu.ca. Then, select . Enter your Sponsored Account's Computing ID and password , then select


S

ign In .


USING A SHARED SPONSORED ACCOUNT OR DELEGATE LOGIN?

If you're using a shared sponsored account , you may be able to sign in using delegate login (only if this feature has been enabled for the sponsored account by the sponsor/owner). To use delegate login, enter the delegate login format SponsoredAccountComputingID:YourComputingID (e.g, itshelp:sfuacc) as the username. Then, enter your password and MFA code to your personal SFU account . For details, visit Delegate Login for Shared Sponsored Accounts . If your sponsored account is enrolled in MFA, you'll be asked to enter the MFA code to the sponsored account. Congratulations! You've signed into SFU Mail on web browser on your sponsored account. Sign into SFU Mail on Outlook Desktop with Sponsored Accounts Want to install Outlook Desktop? Outlook Desktop is part of Microsoft 365, which is only available to current SFU staff, faculty and students and requires you to sign into your own SFU account. By default. sponsored accounts don't have the standard A3 licensing required for Microsoft 365 desktop apps. Alternatively, Outlook on Web Browser is available to all SFU Mail users. For instructions, visit Sign into SFU Mail on Desktop .


To sign into SFU Mail on Outlook Desktop:

Launch Outlook and enter your Sponsored Account's SFU Email , SFUComputingID@sfu.ca. Then, select Connect . Not being prompted to connect? You may need to add as another account.


To set up as another account on Outlook Desktop:

Windows Mac Launch Outlook and go to the File tab on the top-left corner. Launch Outlook and go to the Tool tab on the top-left corner. Then, select Accounts... Select Add Account . Select the + (plus symbol) on the bottom-left corner. Then, select Add Email Account . Follow the steps as shown on your desktop. If you would like a guide, start at Step 1 on this guide. If you are prompted to select an account type, select Microsoft 365 . Otherwise, skip this step. Enter your Sponsored Account's Computing ID and password , then select Sign In. If your sponsored account is enrolled in MFA, you'll be asked to enter the MFA code to the sponsored account.


USING A SHARED SPONSORED ACCOUNT OR DELEGATE LOGIN?

If you're using a shared sponsored account , you may be able to sign in using delegate login (only if this feature has been enabled for the sponsored account by the sponsor/owner). To use delegate login, enter the delegate login format SponsoredAccountComputingID:YourComputingID (e.g, itshelp:sfuacc) as the username. Then, enter your password and MFA code to your personal SFU account . For details, visit Delegate Login for Shared Sponsored Accounts . Select Done . Congratulations! You've signed into SFU Mail on Outlook Desktop. For a list of available guides, see SFU Mail - How-To Guides or Microsoft Training Center on Outlook on the Web (Videos) or Outlook for Windows and Mac (Videos) .


Simplelists

Email Distribution Lists Overview Below are common questions about Simplelists: a service that provides a way to enable group discussions over email that include non-SFU members.


Simplelists

HOW DO I FIND OUT MORE INFORMATION ABOUT SIMPLELISTS?

See the Email Distribution Lists service page about Simplelists at SFU. The vendor also has support and information at their homepage https://www.simplelists.com